mscrm-addons is expanding into Dynamics 365 Business Central.
The longtime Dynamics 365 Customer Engagement and Power Platform ISV is best known for its Documents Core Pack and automation tools, but it now aims to solve one of the most persistent frustrations Partners face in ERP projects: document and report layouts that take too long and cost too much to maintain.
“Business Central is something we looked into once in a while,” said Michael Dohr, COO at mscrm-addons. “But now it seems like the natural next step that we need to take.”
Dohr pointed to strong growth and sustained Partner demand as key drivers behind the move. At Directions EMEA 2025, Microsoft shared that Business Central had surpassed 50,000 customers worldwide, a signal that the SMB ERP market continues to expand.
Layout complexity keeps landing on Partners
Business Central supports Word, Excel and RDLC layouts, but with some trade-offs. Word layouts are easier for business users, while more advanced designs often require RDLC tools and developer skills. Microsoft’s own documentation on managing report layouts outlines the options, while more complex RDLC work typically involves Report Builder or Visual Studio tooling.
In practice, that often means Partners end up doing ongoing layout customization that eats into delivery time and margins.
“I think the most common pain point when it comes to layouts and documents in BC is the complexity of modifying them or creating or altering those layouts,” Dohr said. “Customers need to spend a lot of money in hiring highly-skilled consultants to do so.”
A familiar approach: Word simplicity, enterprise automation
mscrm-addons plans to bring the same philosophy that made Documents Core Pack popular in Dataverse: design in familiar tools, automate everything else.
“What we try to do is bring in the simplicity of Microsoft Word, a tool that any Partner can use, but still support the complexity that is required within those reports on the Business Central side,” Dohr said.
Dohr says the goal is fewer hours spent fighting layouts, faster delivery, and easier maintenance for both Partners and customers.
Timing aligns with GP migrations
The expansion also comes as many customers evaluate their future ERP roadmap. Microsoft has announced Dynamics GP end-of-support timelines, prompting organizations to consider cloud alternatives. For many, Business Central is the natural landing spot.
Microsoft and its ecosystem continue to emphasize the cloud ERP business case as well. A Forrester Total Economic Impact study of Business Central highlights productivity improvements and infrastructure savings tied to migration.
Partner-led development, Q2 2026 target
True to its channel-first model, mscrm-addons is building the Business Central product alongside Partners through alpha and beta programs.
“We’re moving carefully. Quality first,” Dohr said. “We are gathering more Partner feedback with early alpha versions and beta versions.”
The company is targeting a public launch in the second quarter of 2026.
If successful, the move would extend mscrm-addons’ footprint beyond Dataverse into one of Microsoft’s fastest-growing ERP segments, giving Business Central Partners the same kind of document automation toolkit their Customer Engagement counterparts have relied on for years.
