Real AI Agent Scenarios Working for BC Partners

In the February episode of the AI Business Solutions Partner Show, Rick McCutcheon is joined by Blazej Kotelko of Microsoft, Jason Gumpert of MSDynamicsWorld and Tracy Beyer of TD SYNNEX for a look at real AI agent scenarios now taking shape for Business Central Partners. The show format aligns with the series’ standard structure: Microsoft channel news up front, followed by a featured discussion with a guest expert.

Kotelko, a principal product manager focused on Business Central and Power Platform integration, walks through how Copilot Studio, Business Central agents and MCP server capabilities fit together. The discussion focuses on how Partners can start building practical agent experiences around ERP data, workflows and business tasks, using both built-in capabilities and custom configurations.

The session also covers built-in Business Central agents, including sales order and payables scenarios, along with the role of Copilot Studio for makers and citizen developers who want to create their own agents connected to Business Central. Kotelko explains how MCP server configuration exposes APIs and data to those agents and why sandbox-first testing matters before moving into production.

Topics covered

• AI agents for Business Central
• Copilot Studio integration
• Built-in Business Central agents
• MCP server configuration
• Sandbox versus production setup
• Partner enablement from TD SYNNEX